Return & Refund
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Returns
- Returns are accepted within 14 days of receipt for unopened and unused items only, in accordance with applicable consumer protection laws.
To be eligible for a return, products must be in their original condition and packaging.
- Returns are accepted within 14 days of receipt for unopened and unused items only, in accordance with applicable consumer protection laws.
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International Orders & Change of Mind
- For change-of-mind returns on international orders, customers are responsible for:
- All return shipping costs
- Any applicable customs duties, taxes, or fees
- Original shipping fees are non-refundable.
- For change-of-mind returns on international orders, customers are responsible for:
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Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us as soon as possible.
- After verification, we will offer a refund or replacement, and all related shipping and handling costs will be covered by us.
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Non-Returnable Items
- Certain items may not be eligible for return due to hygiene or safety reasons, unless they are defective or incorrect.
- Certain items may not be eligible for return due to hygiene or safety reasons, unless they are defective or incorrect.
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Return Process
- All return requests must be submitted in advance through customer service.
- Returns sent without prior approval or not following the provided instructions may not be accepted.
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Refunds
- Refunds will be issued after the returned item has been received and inspected.
- Refund amounts may be reduced if the product is damaged or its value has diminished due to customer handling beyond what is necessary to assess the product.